As designers, overcoming conflict and getting shared understanding through communication and leadership skills are becoming more and more important. Objection handling is a great simulation exercise that train teams to have healthy discussions with stakeholders and team members in a safe environment.
Through a series of challenging scenarios, Objection Handling participants will be able to share solutions as of how to solve the problems presented, which next steps they would take, as well as finishing the session with a recap of the best practices to consider for further situations.
Objection Handling - An Overview
I learned about parts of user experience journey that I didn’t understand before, so now I really know what mistakes I can avoid and what steps I shouldn’t miss.
It was a fun environment and it seemed like we were just learning about UX design and hanging out with friends.